I have been going to your shop for the last three years, and enjoy using my discount coupons for an oil change. Your managers are always pleasant and appear honest when they tell me something is wrong with my car. I have to admit, once I know something needs to be fixed, I do shop around for the best deal. At first, your repair prices never could compete with Toyota or Honda (I know that seems odd, but its true nonetheless). But now I have found you have the better price. Therefore, I also take my car to you for repairs. Other than the sometimes very loooooong wait for my car to be serviced, I am really happy to give you my business.

Recently, I visited your shop for an oil change. A woman perhaps in her 80s holding her Pomeranian came in for an oil change as well. She sat down on the chair to wait and fell asleep holding her dog in her arms. After a while, the service manager came out and woke her up. He tried explaining to her that she didn’t need an oil change; she just had one done in June, only 500 miles ago. She appeared to be confused and had a difficult time understanding what she was being told. She tried to explain that she received a coupon in the mail.  She was upset since she already written out the check; she didn’t know what to do. He was very patient and explained over and over again, that she did not need an oil change and there was no reason for it to be done. She seemed more upset that she had already written out the check. The service manager told her to void the check. Finally, she accepted that she wasn’t going to have an oil change (or use her check) and left. Before she walked out, she mentioned that she only drives to the store on Thursdays.

Today, my faith in auto mechanics and service managers was renewed. I witnessed a very beautiful moment. I will no doubt continue to bring my cars to Monro and recommend you to anyone that will listen.

Thank you Monro.